📧 Accessing Emails in the Hopper 

❓ When to Use

Use the Emails tab whenever you need to:

• Check your inbox without leaving Casefriend
• Reply, forward, or compose new emails
• Attach emails to the correct case

📘Learn more about Casefriend and your e-mail here

✅ What It Does

The Emails tab displays your inbox and selected folders. From here, you can:

• Open and read emails
• Reply or forward messages
• Add emails to cases for accurate record-keeping

⚠️ You must first connect your firm email account to Casefriend before using this feature. Learn how to connect your email account.

1️⃣ How to Access the Emails Tab

• Click the Email icon when the Hopper is collapsed
• Or click the Email tab when the Hopper is open

e-mail icon in collapsed Hopper	e-mail from an open Hopper

2️⃣ Interacting with Emails

When you open an email from the Hopper, you can:

• Reply – Click Reply, compose your message, then click Send
• Forward – Click Forward, compose your message, then click Send
• Add to Case – Click Add to Case, select the case, and follow the prompts

3️⃣ Compose a New Email

• Click the New Email icon at the bottom of the Hopper
• Compose your email and click Send

⚠️ Emails sent from Casefriend will appear in your firm’s Sent Items folder.

📌 Email Status Indicators

• Bold text + vertical bar – Unread email
• No bar + normal text – Email has been viewed
• Case name displayed – Email has been added to a case

✅ Key Benefits

• Centralized email management
• Faster case linking without switching screens
• Improved accuracy and organization